The monthly rate will change from 2.92% to 7.00% of your total AT&T Business Internet, Phone and/or U-verse TV monthly charges. The document makes no mention of property taxes.īut when Phillips got his first bill on July 1, which he also shared with Ars, it contained this notice:Įffective October 1, 2019, there will be an increase in the AT&T Cost Assessment Charge used to recover AT&T property taxes. His order summary, which he shared with us, specifically says that the $95 ongoing monthly price includes taxes and fees. Scott Phillips, owner of a small business called Valley View Media in Santa Clarita, California, signed up for AT&T fiber Internet service and a block of static IP addresses, agreeing to an all-in price of $95 a month. AT&T has been charging the fee for at least a couple of years and just hit customers in California with an increase that more doubled the fee. AT&T has been charging business Internet customers a "property tax" fee, claiming it needs to charge this to recover AT&T's own property taxes. This story about AT&T thus isn't likely to surprise anyone, but it's possible you haven't heard about the particular fee we've been looking into this week. Customers who are angry enough to cancel service would have to pay early termination fees. It's a win-win for the company, but not the customer: AT&T gets to advertise a lower price than it actually charges and has a mechanism for raising customer bills whenever it wants to. Telecom companies like AT&T love creating new fees to tack on customer bills, and they really love raising those fees after customers sign contracts that are supposed to lock in a consistent price.
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